Imagine this: your e-commerce platform or CRM goes down for 4 hours on Black Friday. You lose tens of thousands of dollars in revenue. But you’re calm because your B2B contract features a "99.9% uptime guarantee" with solid Service Credits for downtime.
You file a claim with the vendor. Their response?
"Per section 8.4 of our SLA, the Client must provide continuous network error logs, documented pings, and traceroutes within 24 hours of the incident. Since no logs were provided, the claim is denied."
The "Burden of Proof" Trap
This is the classic "Burden of Proof" trap. Marketing sells a beautiful 99.9% promise, while the vendor's lawyers make the compensation process physically impossible for the client.
Audit Your SLA Reality
JurisClear AI detects impossible burden of proof conditions in your SLAs.
How to turn the tables
- Flagging Impossible Conditions: Scan the contract for clauses that unfairly shift the burden of collecting downtime evidence onto you.
- The Legal Shield: Propose a safer alternative clause: "Downtime calculations shall be based exclusively on the Provider’s internal monitoring systems, and the Provider must supply a downtime report upon the Client's request."
- Instant AI Audit: You don't need a law degree to spot these risks. Upload a PDF/Word file, and in 30 seconds, the JurisClear AI reveals the truth about your SLA.